Privacy Policy

Account details. Your phone number, which we verify by SMS and which is how you sign in. Your name. Optionally an email address and a profile photo, if you add them.

Seller details. If you sell, the store name, description and address you provide, your store images, and the product listings you publish, including their photos, prices and stock.

Messages. The conversations you have in the app: text, photos, videos, voice messages and files you send, along with delivery and read status, typing indicators, and when you were last online.

Transactions. Orders you place or receive, including the items, totals, and the delivery name, phone number and address entered for the order. Product requests you post, and reviews you write.

Technical. A push notification token for each device you sign in on, so we can notify you of new messages.

We do not collect your location. We do not read your contacts. We do not use advertising identifiers, and we do not run advertising or tracking networks in the app. We do not handle card or bank details — payment is arranged directly between buyer and seller, outside TK Vorota.

The photos, voice messages and files the app saves on your phone to make conversations load quickly stay on your phone. They are not separate data we hold.

To let you sign in and prove you are a real, reachable person; to show your listings to buyers; to deliver your messages and files to the person you are talking to; to keep a record of orders for both sides; to notify you when something happens; and to investigate abuse when somebody reports it.

We do not sell your personal data, and we do not share it for advertising.

We use a small number of service providers, who process data on our instructions only:

• Google Firebase — phone verification, database and file storage.
• Expo push notification service — delivering notifications to Apple's and Google's push networks.
• Our own API servers — handling uploads and requests from the app.

These providers operate servers outside your country, so your data may be processed abroad.

Your name and profile photo are visible to people you chat with, and on any review you write. If you sell, your store name, store images, description and listings are public. Your phone number is not shown to other users, except where you enter it yourself as an order contact number.

Messages are encrypted in transit between your device and our servers, and the text of your messages is also encrypted where it is stored, so that a copy of our database on its own does not reveal what anyone said.

They are not end-to-end encrypted. We hold the keys, which is what allows notification previews to show you what arrived and allows us to look at a message when somebody reports it. We access message content only for those reasons — investigating a report of abuse, or where the law requires it.

Your account data is kept while your account exists. Messages and orders are kept so both sides keep their record of a dealing.

When you delete your account, everything identifying you is erased immediately, and what remains cannot be linked back to you. The account deletion page sets out exactly what goes and what stays. Backups may retain a copy for up to 30 days before rotating out.

• See or correct your details — edit your profile in the app.
• Delete your account — Profile → Delete account, or see the deletion page.
• Turn off notifications — in your device settings, at any time.
• Block or report someone — from their profile in the app. Blocking stops them contacting you.
• Ask for a copy of your data — email us and we will provide it.

TK Vorota is not intended for people under 16. We do not knowingly collect data from children. If you believe a child has an account, tell us and we will remove it.

If this policy changes materially we will update the date at the top of this page and, where the change affects you, tell you in the app.

Questions, requests or complaints: support@tkvorota.com.